MineBrushMade-to-order is not “no support”.
Because many MineBrush Goods items are made specifically after purchase, discretionary returns for a change of mind may be limited where applicable law permits. This policy does not remove any non-waivable consumer rights.
Damaged, incorrect or missing orders
If an item arrives damaged, materially different from the order, or does not arrive, contact MineBrush Supportuse MineBrush Support within 14 days after delivery and include the order number, a clear description and photos where relevant. We will investigate and, where appropriate, arrange a replacement, partial refund, full refund or another remedy required by law.
3D-printed goods
Every 3D-printed item is reviewed before dispatch, but shipping damage or a fulfilment error can still occur. Do not return an item before receiving instructions from MineBrush: some claims can be resolved without a return, while others may require evidence or a return route.
Order cancellation
Contact us immediately after placing an order. We can cancel before production or fulfilment begins when possible; once production has started, cancellation may no longer be available except where law requires it.